Privacy Policy

Account information: When you create a Zeavak account, you can come up with a username and password, and provide a way of contacting you (such as an email address and/or phone number). You’ll also need to provide your birthday and a government issued identity card. In some cases, we may require additional information to verify your age. You may be required to verify your account or provide additional information (like a verified phone number) to your account. You may also have the option to add your name or choose a display name.

Content you create: This includes any content that you upload to the service. For example, you may write messages or posts (including drafts), send voice messages, create custom emojis or post other content that you create with features that we develop. You may also upload and share files through the services. This also includes your profile information and the information you provide when you create an account. We generally do not store the contents of video or voice calls or channels. If we were to change that in the future (for example, to facilitate content moderation), we would disclose that to you in advance. We also don’t store streaming content when you share your screen, but we do retain the thumbnail cover image for the stream for a short period of time. We may build features that help users engage with voice and video content, like creating or sending short recordings.

Information from actions you take: We collect information about your use of Zeavak and your activities on the services. This includes information such as the friends you add, the users, bots and apps you engage with, the servers or other communities you join and participate in, your roles in servers, content moderation decisions you make, and information about payments you make on or through us.

Information from optional features: Certain features, like contact syncing, may require that you provide additional information (or grant us access to such information) to make them work. This also includes if you choose to interact with sponsored content, enable integrations or authorise third-party services to share data with us.

Other information you provide directly to us: You may have the option to submit additional information as you use our platform. For example, you may participate in surveys where you can provide feedback on the services or submit information to our Support teams. We shall, where the need arises, be required to view and collect copies of government issued identification cards.

Information We Collect Automatically

For Our Legitimate Business Interests

• To protect our services: We use your information to keep our services secure, to prevent misuse and to enforce our Terms of Service and other policies against users who violate them.
• To report on our company’s performance: We use your information to track the fundamental metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to debug billing issues.
• To personalise the product: We use your information to customise your experience on Zeavak so that you see communities, activities, applications, features, or promotions that may be of interest to you.
• To deliver relevant sponsored content: We use your information to surface sponsored content that may be relevant to you.
• To improve our services: We use your information to understand how users interact with our services, what features or products they may want, and to develop new features that make Zeavak safer and better. This includes insights into how servers are structured, which topics are popular, and which content is most engaging. You can limit the extent to which we use your personal information for these purposes.
• To advertise our services: We may tell you about paid services and other features directly in the platform and through our own channels. We may also advertise Zeavak on other platforms, using certain information to deliver and measure ad effectiveness.
• To contact you: We may use your information to notify you about new products, features, or experiments, or to request feedback. You may opt out of receiving such marketing communications, and where required by law, we will obtain your consent before sending them.

To Comply with Our Legal Obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory and auditing purposes. For example, we retain information where required by law or if compelled by a court order or regulatory body. When you exercise your legal rights (e.g., to access, amend or delete your personal information), we may request additional information to confirm your identity.

With Your Consent

We may also collect and use personal information with your consent, such as to send marketing communications and personalise sponsored content where legally required. You can revoke your consent at any time (mostly through our services directly), though note that some services or features that rely on that information may no longer function properly.

5. Legal Bases for Processing

Certain local laws, such as the European Union’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados (LGPD), and California’s Consumer Privacy Act (CCPA), require services to provide information about the data they collect, how they use it, and the lawful basis for processing it.

Exercising your rights: All our users have control over their information and can edit or delete data directly from their account and limit what we process. If you are located in certain regions, including Nigeria or the United States, you may have additional rights such as those listed below, which can be exercised through the app or by contacting us:

• Right of access to your personal data
• Right to rectify your personal data if it is incorrect
• Right to erase your personal data
• Right to limit the processing of your personal data
• Right to the portability of your personal data
• Right to object to the processing of your personal data
• Right to withdraw consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

We process data under the following lawful bases:

• Consent (e.g., marketing communications).
• Contractual necessity (service delivery).
• Legal obligations (CBN, NDPR, GDPR, CCPA).
• Legitimate interests (fraud detection, platform improvement).

6. Data Sharing and Disclosure

When you add your content to the services, you are instructing us to make that content available to certain people or communities. Who can access that information depends on the permissions set by server owners or admins. These permissions may change over time.

Similarly, if you link your account with a third-party service, embed content, interact with third-party posts, or participate in servers that have external integrations (like bots), we may share limited information to operate that content, service, or feature. We may also disclose your data if you instruct us to or provide explicit consent.

We may share your data with:

• Payment processors and banks.
• Educational institutions (for tuition payments).
• Regulators and law enforcement where legally required.
• Service providers for hosting, analytics, and moderation.

We will never sell your data.

7. Data Retention

We retain personal information for as long as it is needed for the purposes for which it was collected. Typically, this means we retain your personal data while your account is active. Some information can be deleted directly from the platform, while other data may be retained for legal, safety, or operational reasons.

Examples of data retention periods include:

• Age verification: ID submissions for age verification appeals are deleted within 60 days after the appeal is closed.
• Compliance: Certain data is retained longer to meet legal or regulatory requirements.
• Safety and security: Certain information (including email addresses and phone numbers) is retained for 180 days after account deletion for trust and safety purposes. In cases of Terms of Service violations, retention may extend up to two years.
• Legal claims: Customer support or rights requests may be retained for five years from resolution to handle potential disputes.
• Continuity of service: If you delete your account, content shared with others may still be visible but disassociated from your profile to maintain continuity for other users.
• Account and social data: Retained while your account is active or as required to provide services.
• Archived data: Certain information may be archived to comply with regulatory obligations.

8. Children and Minor Protections

• Users under 18 may only access social and educational features.
• Financial features are restricted to adults.
• Where minors use the platform, parental or guardian consent shall be required.

9. Security Measures

Zeavak applies encryption, access controls, intrusion detection, and regular audits to safeguard personal data.

10. User Rights

You may:

• Access and obtain a copy of your data.
• Correct inaccurate data.
• Request deletion of your data (where legally permissible).
• Withdraw consent for optional processing.
• Object to or restrict certain processing.
• Exercise data portability rights.

Requests may be made through in-app support or by contacting our Data Protection Officer (DPO).

11. Cookies and Tracking

Zeavak uses cookies and tracking tools to improve user experience. You may disable cookies in your browser or device settings, though some features may not function correctly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to users. Continued use after updates constitutes acceptance.

13. International Data Transfers

We are based in Nigeria and the United States, and we may process and store information on servers located in these regions. We may also store data in other countries depending on factors such as the location of our users and service providers.

These data transfers allow us to provide our services to you. By accessing or using our services, or by providing information to us, you acknowledge and consent that your data will be processed, transferred, and stored in the U.S. and other countries where different data protection standards may apply, and where you may not have the same rights as under local law.

14. Contact Information

For questions, contact: